Monday, October 10, 2016

My experience with the Samsung Galaxy Note7

Goodbye Galaxy Note7

It is official now, Samsung is once again requesting Galaxy Note7 users to shut off their phone unil further notice. While they are not explicitly requesting users to return their device, the message is clear that the Galaxy Note7 might not be safe to use despite what they said with the recall a couple weeks back.

Samsung has been having a hard time lately with their new Galaxy Note7. They were forced to halt sales of their new flagship smartphone while Apple's new iPhone 7 and iPhone 7 Plus went on sale due to an investigation caused by a battery defect that was causing Note7's to explode. The fire hazard prompted Samsung to issue a global recall of all Note7 units that have been sold.

Since then, things have been going well for Samsung as they revealed that majority of Note7 users have taken advantage of the exchange program. But then, things took a turn for the worse as The Verge confirmed that a passenger onboard a Southwest Airlines flight witnessed his replacement Note7 smoking up and causing damages to the plane's floorboard.

To be honest, I was initially against the idea of doing the recall because I didn't feel the need but then more cases started to pop up and the thing jumped from a couple of isolated cases into a big big thing for Samsung with analyst estimating that Samsung has lost over $1 Billion in damages due to the recall process.